New FASTag Rules Starting February 2025
From February 2025, new rules have been introduced for FASTag users to make toll payments smoother and more secure. Here’s what you need to know in simple terms.
70-Minute Grace Period for Low Balance or Blacklisted Tags:
If your FASTag has a low balance or gets blacklisted, you now get 70 minutes to recharge it before you reach a toll booth. This means you won’t be immediately penalised, you have a little over an hour to fix the issue and avoid problems at the toll gate.
15-Day Waiting Period for Chargeback Requests:
If there's a wrong deduction from your FASTag (like getting charged incorrectly), your bank will now wait for 15 days before processing a refund. This new “cooling period” helps reduce fraud and gives time to verify the issue.
To get a FASTag, you must complete full KYC (Know Your Customer) verification. This means submitting valid ID and proof of address. Also, you'll need to upload your vehicle's RC (registration certificate) photo every 3 years to keep the tag active.
One Vehicle, One FASTag Policy:
You can’t use the same FASTag for more than one vehicle anymore. Each vehicle must have its own unique FASTag. So if you have two cars, you need two tags; no sharing allowed.
Update Vehicle Number in 90 Days:
If you buy a new vehicle and get a new number plate, you must update your FASTag with the new registration number within 90 days. If you don’t, your FASTag could be marked as low balance and might eventually get closed.